Objectives: Analyze the tools we currently use and assess whether they are suitable for a scaling phase.

Does Zammad truly enable us to be efficient in support management? Which tool could facilitate knowledge sharing between teams while remaining accessible to clients?

The idea would be to organize an open discussion, supported by collective research and testing, to explore different options.

Objectives: Make the complexity of XOSTOR understandable Identify exactly which type of client is eligible Know how to refuse ineligible clients while having the right arguments (explaining the impact of XOSTOR, etc.) Clarify the business impact of XOSTOR